What success looks like in this role: Leads and facilitates the efforts of subordinate managers and professional staff members. Oversees the full range of client service delivery activity, including: • Incident, Problem, Change, Request, Configuration, and Service Level Management, • Continuous Service Improvement, • Day-to-day client contact and interaction, • Ongoing client service reviews, • Issue identification and resolution, • Engagement between Service Management, Account Management, and internal functional teams, and • Documentation and reporting. Drives service level improvement / coordination with cross-functional teams. Accountable for account expansion and delivery within assigned client base. Resolves escalated problems / projects / issues to maintain strong client retention levels. You will be successful in this role if you have: BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience Master’s degree preferred **MUST BE WILLING TO BE ONSITE 5 DAYS A WEEK IN SLEEPY HOLLOW, NY Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success. At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-AC1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.