Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: • Medical/dental/vision offered after qualification period • Competitive performance bonuses - potential for up to $700 monthly • 401k with match offered after qualification period • Employee discounts at IHG Hotels worldwide • Vacation time accrued based on hours worked • Overtime pay for holidays worked - 10 holidays per year • Free parking Job Description: • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities • Controls and records financial transactions a front desk • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone • Maintains a friendly, cheerful, and courteous demeanor at all times • Performs other duties as assigned, requested, or deemed necessary by management • Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations • Aids other associates and departments to contribute to the best overall performance of the department and the hotel • Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: • Strong Computer skills, including Microsoft Office • Ability to type 40+wpm • Able to learn new web applications • Previous customer service experience preferred • Strong work ethic • Able to stand for extended periods of time • Able to lift up-to 20 lbs. • Must be able to work weekends and holidays