NY0367 Depew - George Urban Blvd Job Description At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience. You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to. Essential Functions • Be a trusted point of connection in the financial center, creating seamless customer experiences. • Partner with teammates to maintain a welcoming, customer-ready environment. • Ask purposeful questions and listen deeply to uncover meaningful financial goals. • Provide guidance that helps customers make informed financial decisions. • Guide customers through account selection and opening with accuracy and efficiency. • Recommend products and services that support customers' financial goals. • Complete transactions with accuracy, efficiency, and attention to detail. • Deepen relationships through proactive follow-up, reliability, and personalized service. • Build new relationships through community involvement, referrals, and networking opportunities. • Manage and grow customer relationships through proactive outreach and ongoing financial conversations. • Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners. • Meet performance goals related to customer experience, growth, and financial wellness. • Maintain operational soundness by following policies, procedures, and risk management practices. • Perform other duties as assigned to support financial center operations. Additional Essential Functions • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment What You Bring to the Team • Naturally people-focused with strong, clear communication skills and curiosity • Motivated to learn and grow • Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions • Detail-oriented and confident with technology • Team player with a positive, professional presence QUALIFICATIONS Education • High School Diploma or equivalent preferred Work Experience • Customer service, retail, or sales experience preferred The pay range for this position is generally $19.70 - $26.00 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. #LI-HK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.