Summary: The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers. Job Duties & Responsibilities: Performs variety of administrative processes, is the first and last point of contact with patients daily. • Answers telephone and provides accurate Rogers program and services information to callers. • Registers and schedules patients and confirms insurance guarantor information. • Responsible for daily check-in and check-out of patients and reporting of this information. • On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record. • Maintains and orders supplies. • Distributes incoming packages and mail. . Maintains medical records ensuring accuracy of document placement. • Reviews all active medical records for correct placement of forms, and patient information. • Files all reports accurately and in a timely manner. Completes all documentation within required timeframe. Ensures routine and priority tasks are completed within established timeframe. Coordinates projects as assigned. • Track/complete metrics and statistics as assigned by operations leadership. • Copies documents for treatment team Ability to communicate and coordinate transfer process to and from Rogers. • Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team. Maintains the environment in a safe, orderly manner. Performs other duties as assigned. Conduct self in a professional manner. • Demonstrate organizational skills that promote timely response to all inquiries and to task completion. • Communicate with all individuals in a positive and professional manner. • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. • Communicate concerns and provide solutions for same. • Attend outside seminars to promote professional growth. • Demonstrate a positive and professional attitude toward all customers. • Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs. • Project a professional image by wearing appropriate, professional attire. Education/Training Requirements: • Eighteen (18) years of age, or older. • High school diploma required. • Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred. • Previous experience working in an office setting, medical office or psychiatric setting is preferred. • Basic knowledge of equipment utilized to perform clerical duties. • American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required. • Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required. Pay Transparency Requirements: Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: • Health, dental, and vision insurance coverage for you and your family • 401(k) retirement plan • Employee share program • Life/disability insurance • Flex spending accounts • Tuition reimbursement • Health and wellness program • Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)