JOB DESCRIPTION We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: 1. Business Growth Aspects • Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. • Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. • Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. 2. Technical Aspects • Handling critical customer complaints and technical issues of the territory • Managing technical campaigns and recalls • Escalation of product feedback at Head office • Improving customer experience by implementation of SAS in workshops • Assisting dealerships in reducing system and process related inefficiencies Qualifications B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical) Work Experience 2-7 years TECHNICAL COMPETENCIES • Understanding of Latest tools & technology - Application & Implementation • Financial Acumen (Understanding Financial Statements, Working Capital, Profitability) • Channel/Dealer Management Skills and Business Partnering • Territory Mapping and Customer/ Data Analytics BEHAVIORAL COMPETENCIES • Target orientation & pressure handling Ability • Effective Communication, Influential & Negotiation skill • Sense of accountability and responsibility • Creativity, innovation, and problem solving