Job Requirements Role Summary We are looking for an E-commerce Content & Website Operations Executive to support day-to-day website operations, content updates, catalog management, and coordination across teams to ensure a smooth online customer experience. Key Responsibilities 1. Website Operations & Content Management • Manage content updates across homepage, category pages, landing pages, and campaign pages. • Handle day-to-day product listing and catalog updates, including SKU launches, stock availability, metadata, and attributes. • Ensure website content is accurate, up to date, and aligned with brand and SEO guidelines. • Maintain CMS hygiene and support timely execution of website refreshes and campaign updates. 2. Website Quality & Customer Journey Checks • Conduct regular website checks to identify issues such as broken links, missing images, outdated content, and pricing/promotion mismatches. • Review product and landing pages for content accuracy and overall user experience. • Track and escalate issues that may affect website performance or customer experience. 3. Cross-functional Coordination • Coordinate with internal teams for timely closure of website-related issues. • Act as a liaison with IT for troubleshooting and issue resolution. • Support customer-facing issue resolution related to product information, website errors, and order tracking. • Work with marketing, merchandising, and support teams to ensure smooth execution of updates and campaigns. 4. Basic Analytics & Reporting • Track and share regular updates on key website and product performance metrics. • Support reporting on key indicators such as product performance, page performance, bounce rate, CTR, and exit pages. • Highlight basic trends and areas that may need attention. • Assist in preparing weekly or monthly reports for internal review. 5. Logistics & Operations Coordination • Coordinate with operations teams to support smooth execution of order-related processes. • Follow up on stock availability and operational dependencies that may impact website updates or customer orders. • Support alignment between website listings and backend operations, including inventory visibility and fulfilment readiness. • Assist in resolving issues that require coordination between website, customer support, and warehouse teams. Work Experience Skills Required • Understanding of e-commerce website operations and content management. • Familiarity with CMS platforms and product listing management. SFCC/ Megento/ Shopify experience. • Basic understanding of website performance metrics and reporting. • Good working knowledge of Excel / Google Sheets. • High attention to detail and strong follow-up skills. • Good communication and coordination skills. • Basic working knowledge of HTML/CSS will be an advantage for content updates and troubleshooting. Experience Required • 1–3 years of experience in e-commerce website operations, content management, or related roles. • Experience working with CMS platforms, product uploads, and website updates is preferred. • Exposure to basic reporting, order coordination, or customer support processes will be an added advantage.