Job Requirements Job Title: Team Lead – Everdays Job Summary The Team Lead is responsible for managing and guiding a team to achieve business objectives, drive sales performance, ensure excellent customer service, and maintain smooth day-to-day operations. The role involves coaching team members, monitoring performance, and fostering a productive work environment. Key Responsibilities • Lead, motivate, and supervise the team to achieve assigned targets. • Monitor individual and team performance and provide regular feedback. • Ensure high levels of customer satisfaction and service excellence. • Allocate tasks and manage daily operational activities. • Conduct team briefings and training sessions to enhance productivity. • Track KPIs, prepare reports, and share performance updates with management. • Resolve customer escalations and operational issues effectively. • Ensure compliance with company policies, processes, and quality standards. • Support recruitment, onboarding, and development of team members. Eligibility Criteria • Graduate in any discipline. • 7-15 years of experience in team handling, sales, customer service, or operations. • Prior experience in retail, customer service, or field operations preferred. Skills Required • Team Management & Leadership • Communication & Interpersonal Skills • Problem-Solving & Decision-Making • Customer Relationship Management • Performance Management • MS Office & Reporting Preferred Candidate Profile • Strong leadership and people management skills. • Target-oriented with a proactive approach. • Ability to work in a fast-paced environment. • Excellent communication and stakeholder management skills. We are seeking for candidates having experience in Jewellery Sales.