Job Requirements Job Description QA Lead – Studded Jewellery (Sourcing) Department Quality Assurance – Sourcing Reports To Head – Quality Studded Jewellery Location : Mumbai (Travel to vendor locations across India and overseas as required) Role Purpose The QA Lead – Studded Jewellery (Sourcing) is responsible for developing and maintaining robust quality assurance systems across all sourced studded jewellery suppliers. The role ensures that every product sourced for Zoya, Tanishq, and Mia consistently meets Titan’s quality standards, brand specifications, customer expectations, and regulatory requirements. The role partners closely with Sourcing, Product Development, Merchandising, Design, Vendor Partners, and Manufacturing teams to build preventive quality systems, strengthen supplier capability, minimise quality risks, and deliver superior product quality from development through commercial production. Key Responsibilities 1. Supplier Quality Management Develop and implement supplier quality management systems. Qualify and onboard new manufacturing partners. Conduct supplier capability assessments and technical audits. Define supplier quality requirements and acceptance criteria. Develop supplier quality scorecards. Drive continuous supplier performance improvement. Monitor supplier compliance with Titan quality standards. 2. Product Development Quality Collaborate with Design, Merchandising, Product Development and suppliers to: Conduct Design for Manufacturability (DFM) reviews. Assess technical feasibility. Identify quality risks during product development. Validate prototypes and pre-production samples. Approve Gold Seal and Pilot samples. Ensure design intent is maintained during industrialisation. 3. Incoming Quality Assurance Establish quality systems for incoming products covering: Jewellery workmanship Diamond quality Gemstone quality Metal quality Hallmark compliance Dimensions Weight tolerance Surface finish Stone setting security Functional components Packaging quality Develop statistically robust sampling plans and inspection standards. 4. Supplier Process Audits Conduct regular audits covering: Manufacturing processes Process controls Inspection systems Traceability Calibration systems Training effectiveness Housekeeping Quality documentation Continuous improvement initiatives Drive closure of audit observations through effective CAPA. 5. Product Validation & Testing Develop validation plans for: Stone security Clasp durability Chain strength Wear resistance Rhodium/plating thickness Mechanical performance Dimensional accuracy Packaging validation Transit testing Customer usage simulation 6. Vendor Development Partner with suppliers to: Improve First Pass Yield Reduce defects Reduce rework Improve process capability Standardise manufacturing practices Enhance quality culture Build technical competency Support implementation of Lean Manufacturing and Six Sigma methodologies. 7. Customer Quality Analyse: Customer complaints Product returns Repair trends Retail feedback Service centre findings Conduct Root Cause Analysis and implement Corrective and Preventive Actions (CAPA). 8. Quality Systems & Documentation Develop and maintain: SOPs Inspection Standards Product Specifications Quality Control Plans FMEA PPAP documentation (where applicable) Audit reports CAPA records Supplier quality manuals Validation reports 9. Compliance & Governance Ensure supplier compliance with: BIS Hallmarking requirements Titan quality standards Responsible sourcing guidelines Diamond and gemstone quality specifications Ethical sourcing requirements Environmental, Health & Safety standards Internal quality systems 10. Cross-functional Collaboration Work closely with: Sourcing Product Development Merchandising Design Manufacturing Partners Retail Quality Customer Experience Supply Chain Logistics Packaging R&D Key Performance Indicators (KPIs) Supplier PPM (Parts Per Million) Incoming rejection rate Supplier First Pass Yield (FPY) Right First Time (RFT) Supplier Audit Scores CAPA Closure Effectiveness Customer Complaint Rate Product Return Rate Repair Rate Cost of Poor Quality (COPQ) Supplier OTIF (On Time In Full) New Product Approval Lead Time Required Experience 10–15 years of experience in jewellery quality, preferably in sourcing or supplier quality. Strong experience in studded jewellery manufacturing and quality assurance. Experience managing multiple external suppliers. Exposure to luxury and premium jewellery brands. Hands-on experience in supplier audits, vendor development, and new product introduction. Technical Competencies Studded jewellery manufacturing processes Diamonds and coloured gemstones Gold metallurgy and alloys Jewellery finishing and plating Hallmarking standards Quality Management Systems (QMS) FMEA SPC MSA PPAP APQP Root Cause Analysis CAPA Lean Manufacturing Six Sigma Statistical sampling techniques Inspection planning Behavioural Competencies Supplier relationship management Strong analytical ability Decision-making Negotiation and influencing skills Attention to detail Customer-centric mindset Problem-solving Coaching and mentoring Cross-functional collaboration Continuous improvement orientation High integrity and accountability Education Bachelor’s degree in Engineering, Jewellery Technology, Metallurgy, Manufacturing, or a related discipline. Six Sigma Green Belt/Black Belt preferred. Lead Auditor or Quality Management certification is desirable. Success Measures The QA Lead – Studded Jewellery (Sourcing) will be successful when: Supplier quality performance consistently improves year over year. Incoming quality defects and customer complaints are significantly reduced. New products are launched Right First Time with minimal quality issues. Supplier audits demonstrate sustained compliance with Titan quality standards. Vendor capability is continuously enhanced through coaching and structured improvement initiatives. Every sourced jewellery piece delivered to Zoya, Tanishq, and Mia reflects the highest standards of craftsmanship, quality, reliability, and customer delight. This JD is structured for a senior sourcing quality leadership role and clearly differentiates it from a manufacturing QA role by emphasizing supplier quality management, incoming quality assurance, vendor capability building, and cross-functional collaboration across the sourcing ecosystem. Work Experience