Job Requirements Job Description – Circle Business Head – Retail (Tamil Nadu & Kerala) Job Details • Role: Circle Business Head – Retail (Tamil Nadu & Kerala) • Function: Sales • Business: Jewellery – Tanishq • Reporting To: Regional Business Head & Retail Head – Tanishq • Level: Group Manager / Divisional Manager • Location: Chennai • Lead end-to-end circle business strategy and execution. • Drive profitable growth, strengthen market leadership, and deliver differentiated customer experiences. • Accountable for the Circle/Region's business performance and P&L. Key Stakeholders External • Key customers • Franchisee partners and staff • Third-party service providers • External auditors Internal • Corporate team • Regional team • Marketing team • Retail Network team • Visual Merchandising (VM) team • Merchandising teams • ISCM team • Design teams • Product and Brand teams • Enabling teams Job Requirements Education • Post Graduation Experience • 15–20 years of overall experience • 10+ years of people management experience Behavioural Skills • Empowering others • Team and relationship building • Collaboration • Thinking big • Interpersonal effectiveness • Building effective teams • Ambiguity tolerance • Nurturing relationships • Influencing for impact • Innate curiosity Knowledge • Marketing • Branding • Merchandising • Supply Chain Management • Business acumen • Analytical ability • Vendor management Team Managed • Circle Business Managers • Circle Marketing Manager • Circle Merchandising Manager • Circle Designer • Visual Merchandiser • Customer Experience Roles & Responsibilities Regional Profitability • Drive regional profitability through hyper-focused strategic interventions. • Collaborate with functional experts and Circle Business Managers. • Own and drive the Circle/Region P&L. • Enhance customer experience through region-specific offerings. • Align brand offerings with regional tastes and preferences. • Expand market share. • Build customer loyalty. Key Performance Measures • Year-on-year business growth • Financial performance Strategic Leadership • Lead regional marketing and branding strategy. • Guide planning, ideation, and execution of regional campaigns. • Ensure marketing initiatives align with regional market dynamics. • Adapt central campaigns to regional preferences. • Localize branding and communication while maintaining brand consistency. Product & Merchandising • Drive regional product and merchandising decisions. • Optimize store layouts, signage, displays, and product presentation. • Monitor product performance and customer feedback. • Refine merchandising strategies to improve sales and customer satisfaction. Market Research & Analysis • Identify gaps between customer demand and existing offerings. • Analyse market trends, competition, and consumer behaviour. • Identify product development opportunities. • Use market insights for strategic decision-making. • Monitor effectiveness of initiatives and refine strategies. • Maintain strong understanding of: • Product landscape • Competitive positioning • Vendor ecosystem Key Performance Measures • Brand recall and consideration • Customer acquisition • Customer cohort understanding • Competition mapping • Regionalization of products • New product introduction and sell-through • Inventory control • Stock turns • Speed of response to identified market gaps Talent Management • Identify and develop high-potential talent. • Build leadership pipeline for critical roles. • Mentor ABMs, CBMs, and other employees. • Encourage participation in Titan's professional development programs. Creating for the Future • Provide guidance and approvals for new market expansion. • Strengthen growth in existing markets. • Monitor performance of new and upcoming stores. • Partner with Circle Business Managers on expansion initiatives. • Drive overall regional expansion.