Job Requirements Key Responsibilities 1. Retail Design & Brand Experience • Drive the design and execution of new stores, galleries, and retail touchpoints in partnership with the Retail Network Development team. • Ensure all stores consistently reflect Zoya's luxury brand identity, design philosophy, and customer experience standards. • Translate brand strategy into physical retail environments that enhance customer engagement and brand perception. • Recommend and implement design improvements to elevate the overall look, feel, ambience, and experience across stores. 2. Store Interior Management & Maintenance • Own the upkeep and refresh of store interiors, fixtures, furnishings, signage, finishes, lighting, carpets, and other aesthetic elements. • Identify wear-and-tear issues and recommend suitable design interventions aligned with brand standards. • Define specifications related to materials, textures, colours, finishes, and detailing while coordinating implementation through RND and vendor partners. • Conduct periodic store audits to ensure consistency and quality of execution across the network. 3. Project Management & Store Rollouts • Lead end-to-end execution of retail design projects including store launches, refurbishments, upgrades, branding changes, and special initiatives. • Coordinate with cross-functional stakeholders to ensure projects are delivered on time, within budget, and as per approved design intent. • Manage project timelines, approvals, artwork development, material selection, fabrication, installation, and execution. • Ensure seamless implementation of branding elements such as logos, signage, fixtures, and experiential design components. 4. Event & Experiential Design • Conceptualize and execute luxury brand experiences across store launches, media events, customer engagement events, private previews, trunk shows, and curated dinners. • Design customer journeys and event environments that create memorable and differentiated experiences. • Oversee event aesthetics including layouts, visual elements, branding, décor, installations, and experiential touchpoints. • Ensure all events are aligned with Zoya's premium positioning and storytelling. 5. Trunk Show & Gallery Experience Management • Plan and execute design and experience requirements for trunk shows and temporary retail formats. • Define layouts, fixture requirements, display standards, and customer flow to optimize experience and product presentation. • Ensure all event and display assets are maintained and deployed effectively. • Travel regularly to oversee setup, execution, and quality standards. 6. Vendor & Partner Management • Build and manage relationships with architects, design agencies, fabricators, fixture vendors, signage partners, and material suppliers. • Evaluate and source innovative materials, finishes, fixtures, and design solutions suitable for luxury retail environments. • Conduct vendor visits and quality reviews to ensure adherence to design specifications and quality standards. • Drive cost optimization without compromising the luxury experience. 7. Innovation & Design Excellence • Stay abreast of global luxury retail, hospitality, and experiential design trends. • Continuously identify opportunities to enhance store aesthetics, customer engagement, and experiential elements. • Introduce innovative materials, finishes, technologies, and design concepts that strengthen the Zoya brand experience. • Act as the custodian of Zoya's retail design language and ensure consistency across all physical touchpoints. Key Stakeholders Internal • Retail Team • Retail Network Development (RND) • Marketing • Brand Team • Regional Visual Merchandisers External • Architects & Design Consultants • Fabricators & Contractors • Event Agencies • Material & Fixture Vendors • Signage Partners Desired Candidate Profile Education • Bachelor's or Master's Degree in Interior Design, Retail Design, Architecture, Spatial Design, Visual Merchandising, or related disciplines. Experience • 7–10 years of experience in Retail Design, Luxury Interiors, Store Design, Brand Experience, Visual Merchandising, or Experiential Design. • Prior experience with luxury retail brands, premium lifestyle brands, jewellery, fashion, hospitality, or retail design agencies is preferred. • Experience working with reputed retail design agencies such as Landor, Fitch, Dalziel & Pow, FutureBrand, DY Works, or similar organizations would be highly desirable. (as recommended by Secondary research) Functional Competencies • Retail & Store Design • Luxury Brand Experience Design • Interior Design & Material Knowledge • Spatial Planning • Project Management • Vendor Management • Event & Experiential Design • Budget & Cost Management • Design Development & Execution Behavioural Competencies • Aesthetic Sensibility • Customer Centricity • Attention to Detail • Stakeholder Management • Creative Problem Solving • Execution Excellence • Collaboration & Influence • Innovation Orientation Travel Requirement • Frequent travel across store locations and event venues (approximately 2–3 trips per month). Technical Software: • Sketch up Pro. 3D • Adobe Creative Cloud • Design and Illustration software • Autocad Work Experience • • Retail & Store Design • Luxury Brand Experience Design • Interior Design & Material Knowledge • Spatial Planning • Project Management • Vendor Management • Event & Experiential Design • Budget & Cost Management • Design Development & Execution Sketch up Pro. 3D • Adobe Creative Cloud • Design and Illustration software • Autocad