Manager- Customer Assurance
Titan Company · titancompany.in
HosurOn-siteLead / Manager
The job in short
Quality manager for customer assurance and market returns in watch manufacturing.
Details
- Found
- 13 d ago · posted 2026-08-13
- Location as listed
- Hosur, Tamil Nadu, India
- Role
- Quality Engineer
- Source
- The company’s own careers site
Full description
Job Requirements
Market returns monitoring / analysis / communication
Co-ordinate for Defect group CFTs & Project management of Quality Improvements
Product & Process Audits and PDCAs
Digitization of Quality processes for efficiency and effectiveness
Monthly consolidation and review with stakeholders
Monitor COQ & Initiatives for Improvements
Communication of Kaizens with Service & Sales team
Design validation & Reliability Testing for New products
Training & development of Team members
Reduction in Market returns & Improving market perception on Product Quality
Threshold management, stock correction & correction actions through 8D approach
Monitoring & Improving NPS score for Product Quality through Action plans
Monitoring & Implementation of Product Quality Improvement projects
Monitor & reduce COQ in terms of cost per watch
Participate in Continuous Improvements Kaizen, Lean, TQM etc
Active participate in ISCM driven initiatives like 5S / Safety / Digitization etc.,
Work Experience
Engineer Graduate in Mechanical Engineering
Experience in Quality Domain / Quality engineering
Flexible for travel for work requirements.
Good in analytical thinking and problem-solving skills / Six sigma black belt
Certified auditor for ISO 9001
Good in System & Process Orientation