This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday. SUMMARY: Accommodates guests of the hotel and Night Audit duties by performing the following: ESSENTIAL FUNCTIONS: • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks • Answers inquires pertaining to hotel services; registration of guests; and travel directions • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass on log • Follows hotel's property specific Night Auditor checklist • Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well • as swimming pool area gates • Runs end of day night audit reports in hotel's PMS system • Sends in required reports to corporate office • Leaves copies of required reports in General Manager's box • Delivers express check-out receipts • Sets up breakfast bar in the morning according to brand standards and under direction from General Manager • Makes sure front desk, lobby and common areas are clean and organized • Performs laundry functions as directed • All other duties as assigned COMPETENCY: • To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving - Identifies and resolves problems in a timely manner; • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; • TeamWork - Contributes to building a positive team spirit. • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. • Organizational Support - Follows policies and procedures including but not limited to, dress code policies • Adaptability - Able to deal with frequent change, delays, or unexpected events. • Attendance/Punctuality - Is consistently at work and on time. • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Asks for and offers help when needed. • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently. • Professionalism - Treats others with respect and consideration regardless of their status or position. • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. • Quantity - Meets productivity standards; Completes work in timely manner. • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Best Western Downtown Phoenix, 620 North 6th Street, Phoenix, AZ 85004