We are seeking an experienced Microsoft Teams Voice L3 SME to support administer troubleshoot and optimize enterprise voice and collaboration solutions within Microsoft Teams The ideal candidate should possess strong expertise in Teams Phone Direct Routing Operator Connect SBCs and Unified Communications technologies Key Responsibilities • Provide L3 support for Microsoft Teams Voice and Enterprise Voice environments • Design deploy configure and maintain Teams Phone solutions • Manage Direct Routing Operator Connect Calling Plans and PSTN connectivity • Troubleshoot complex voice issues including call quality call routing and telephony integration • Configure and administer Session Border Controllers SBCs • Monitor Teams voice infrastructure and ensure high availability and performance • Lead incident management problem management and root cause analysis activities • Work closely with telecom providers infrastructure teams and Microsoft support for issue resolution • Implement voice migration projects from legacy telephony platforms to Microsoft Teams • Manage number provisioning voice policies dial plans auto attendants and call queues • Create and maintain operational documentation SOPs and knowledge articles • Participate in change management and drive continuous service improvements Required Skills • Microsoft Teams Phone Administration • Teams Direct Routing and Operator Connect • Session Border Controllers AudioCodes Ribbon Oracle SBC • SIP VOIP PSTN and Telephony Protocols • Teams Call Queues and Auto Attendants • Voice Routing Policies and Dial Plans • Call Quality Dashboard CQD and Teams Admin Center • PowerShell scripting for Teams administration • Incident Problem and Change Management • Strong troubleshooting and RCA skills Preferred Skills • Microsoft 365 Administration • Exchange Online and Entra ID Azure AD • Networking fundamentals DNS TCPIP Firewall Security • Knowledge of Cisco UC Avaya or other UC platforms • Automation using PowerShell Certifications • Microsoft Teams Administrator Associate MS700 • Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 • ITIL Foundation Certification Preferred Key Competencies • Technical Leadership • Customer Management • Problem Solving RCA • Service Delivery Excellence • Stakeholder Management • Communication Collaboration