Role: Operations Project Lead (OPS Lead) – Networking Location: Bellevue, WA - Hybrid Experienced and highly motivated Operations Lead (OPS Lead) with 6+ years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement. Key Responsibilities: Project & Operations Management • Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments. • Manage project planning, execution, governance, risk mitigation, and stakeholder communications. • Team management including mentoring team members for professional growth • Proactive, self-driven and data analytics skill • Drive operational excellence through structured process improvements and service optimization initiatives. • Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed. Network Operations Leadership • Oversee operations involving: • Scrum Calls • Reviewing Dashboards for data analysis • Identify problem pattern and initiate project for its resolution • Understand Tools involvement for the enterprise network deployment processes and their support teams • Change and Release Management • Incident, Problem, and Escalation Management • Collaborate with engineering and support teams to ensure high availability and reliability of network services. Innovation & Automation • Customer-first approach with a focus on business outcomes. • Identify opportunities to automate repetitive operational activities and reduce manual effort. • Drive adoption of AI, analytics, process automation, and workflow optimization. • Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency. • Take innovations and automation ownership from initiation till benefit realizations. Stakeholder & Customer Management • Act as the primary interface for customers, leadership teams, and technical stakeholders. • Provide executive-level reporting, business reviews, and operational insights. • Build strong relationships with internal and external stakeholders. • Have a regular customer connects to review business delivery, challenges and discuss areas need help. Technical Skills • Strong understanding of networking protocols and routing • Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years • Preferred to have experience working in the data center in technical capacity • Data Analytical Skills and basic understanding of SQL databases and any reporting platforms • ITSM Processes (Incident, Change, Problem Management) • Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred. • Understanding of network automation tools and AI-driven operational solutions is highly desirable.