JOB SUMMARY Operations Managers are responsible for endtoend Operations Delivery for the assigned project includes Team planning delivery client interaction trouble shooting managing project operational parameters and stakeholder management The primary focus is to balance the project constraints budget scope time risk quality and resource over the project lifecycle The Operations Manager is responsible for managing all project resources including subcontractors and for establishing an effective communication plan with the project team and client RESPONSIBILITIES • Lead all aspects of project planning documentation development of success criteria outcomes measurement and the successful handoff of projects through effective communication • Be responsible for successful delivery of the project by meeting and exceeding the set KPIs • Assess team performance and recommend improvements • Handle escalations from Customer Client Engineers and End Users • Oversee budget and resource plans to achieve the SOW • Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule • Coordinate with Project Manager and Delivery Manager for Project Management Reviews • Identify and communicate with the customer for any new business opportunities • Responsible for automating operational activities adopting lean mythologies and performance optimization SPECIALIZATION • In todays changing business needs and objectives project management relies on the onground workforce having better visibility and traceability of tasks assigned to them Project Management is the application of knowledge skills tools and techniques to project activities to meet or exceed stakeholder needs and expectations At Mindtree we use different tools and applications which help in planning and monitoring various operations and gives endtoend visibility of the projects We collaborate to deliver products within cost schedule and resource constraints achieving customer satisfaction goals Experience • Above 10 years of support or equivalent experience including a customer facing or customer support roles 4 years of Technical Support OperationsProject management experience is an advantage Time of operation • This team will be in 24X7 shift model