5 - 8 years’ experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support) • Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications. • Strong troubleshooting skills across applications, databases, and hybrid cloud environments • Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service • Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management) • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. • Issue tracking and reporting using tools Technical Skills Required as mandatory (4+ skills from below): • Bluebeam • Adobe Suite • Microsoft Office • Autodesk Applications • Bentley Applications • Basics of SQL • Basic understanding of CAD Applications • HQMS • Clarity • Production Support Focus