Location:Scottsdale, AZ (5 days onsite) Eversource Service Desk Technician PRIMARY RESPONSIBILITIES INCLUDE • Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices • Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence • Support management of Company Assets eg PCs Phones in the company ITSM service desk tool • Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access • Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated • Review service desk metrics where applicable to optimize the service provided to the organization • Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies REQUIRED QUALIFICATIONS • Associate or bachelors degree in computer science computer information systems or related field • Proven working experience as an Service Desk Engineer or relevant experience • 3 years of experience in IT roles of increasing responsibility • Experience supporting or managing the following functions network administration systems administration storage and data center operations • Experience with international company with multiple locations • Experience with Security Access systems badges • Managesupport phone systems • Manage company mobile numbers and related contract • Strong client focus and the ability to manage client expectations and maintain a high level of client trust • Strong interpersonal organizational time management and problemsolving skills • Ability to perform essential functions of the job • Ability to travel nationally and internationally DESIRED QUALIFICATIONS • Professional services experience • Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP • Nice to have ServiceNow experience andor ISO 27001 certification experience • Ready to work in shiftsrotations shifts • Fluent in American English speakingwriting