Job Title: ServiceNow Technical Consulant Location: Santa Clara, CA (Remote) Job Description: • Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value • Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership • Guide customers through technical documentation and discussions driving innovation for consistent delivery • Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise • Participate in workshops with customers to assess current processes and establish futurestate processes • Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices • Provide oversight and unit testing of code developed by partner or customer employees • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Provide feedback to product development to improve the product based on experiences gained with customers • Maintain skills certifications on insert skill or cert for insert workflow name Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving • This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry • 8 years experience as part of a professional services organization or equivalent educationexperience • Ability to travel up to 50 • Industry domain expertise in insert industry • Creative with comfort running projects independently • Success driving complex issues through analysis and resolution • Experience working collaboratively • ServiceNow certifications in aligned workflow • Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions • Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption