Cloud Operations Team Lead Role AWS Azure oProvide operational support for AWS and Azure IaaS services including oAWS EC2 EBS AMIs Snapshots Load Balancers VPC oAzure Virtual Machines Disks VNets NSGs Load Balancers oPerform and oversee incident service request and change activities oDrive CAB call PIR Calls with client oAct as technical escalation point L2L3 for complex infrastructure issues oEnsure adherence to defined SOPs runbooks and operational processes Team Leadership Coordination Lead a team of AWSAzure cloud administrators Assign tasks track progress and ensure timely resolution of tickets Provide technical guidance and mentoring to team members Review operational work for quality compliance and accuracy Monitoring Backup Compliance Ensure infrastructure monitoring s are reviewed and acted upon Support backup validation snapshot management and restore testing Ensure tagging standards patching coordination and compliance checks Assist in audit support and evidence collection activities Networking Infrastructure Support IaaS Scope Support cloud networking at infrastructure level oAWS security groups routing subnet issues oAzure NSGs routing connectivity validation Coordinate with Network teams for issues outside defined scope Operational Governance Participate in daily operations calls weekly reviews and service meetings Support RCA preparation for recurring or major incidents Maintain operational documentation and update runbooks as needed Ensure smooth handover and knowledge transfer within the team Automation Improvements Basic Level Identify basic automation opportunities to reduce repetitive tasks Support scripting or automation initiatives as defined by leadership Encourage standardization and process improvements Required Skills Experience Technical Skills Working experience with AWS and Azure IaaS Good understanding of cloud networking basics Experience with monitoring and ticketing tools Basic scripting knowledge PowerShell Bash preferred Leadership Operational Skills Experience leading or acting as shifttechnical lead Strong incident and problem solving skills Ability to coordinate with multiple teams and stakeholders Good communication and documentation skills Experience Qualifications 78 years of overall IT infrastructure experience 46 years in AWS andor Azure cloud operations Prior experience in managed services or support environment Cloud certifications AWSAzure Associate preferred