About the Role The Key Account Manager – Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders. Key Responsibilities • Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography. • Drive transaction growth and solution utilisation across allotted accounts post‑onboarding. • Act as the primary point of contact for day‑to‑day coordination with institutional clients. • Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions. • Ensure regular engagement to understand requirements, address concerns and improve account utilisation. • Support long‑term retention and deepening of institutional relationships. • Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations. • Track implementation timelines and ensure smooth go‑live and stabilisation. • Promote appropriate acquiring solutions based on institutional needs. • Manage service issues, downtime or operational escalations for assigned accounts. • Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations. • Monitor recurring issues and support preventive interventions. • Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business. • Maintain accurate records and audit readiness for assigned accounts. • Escalate risk, compliance or process deviations to the Regional Sales Manager proactively. Qualifications Optimal qualification for success on the job is: • Graduation /Post Graduate degree Role Proficiencies: • 3 – 8 years of experience in banking, payments, institutional or government-facing roles • Exposure to Govt, PSU or TASC client handling preferred • Experience in coordination‑driven, process‑heavy environments • Strong coordination and institutional relationship management skills • Understanding of merchant acquiring and digital payment solutions • Attention to detail and documentation discipline • Ability to work across multiple internal stakeholders