"1. 360 degree customer communication * Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters * Own the communication lifecyle of the customer - recommend changes in the process, content 2. Bringing solutions to life * Document comprehensive Business requirement documents, alogn with BSG, to be shared with the technical team for development * Engage with the IT team to ensure timely delivery * Manage vendors to conduct User Acceptance Testing 3. Ensure solutions are adopted as per design * Connect with the ground users to ensure functionality is being used as expected * Use the feedback loop to make necessary changes post go-live * Create metrics for the solution/ functionality and track adoption against the metrics 4. Make data speak * Perform comprehensive data analysis to share actionable insights * Analyse the business numbers to track and monitor process metrics * Report progress against the metrics to senior management" "1. Approval of all communication being sent to customer 2. Siddhi call analysis - process improvement and adoption 3. Siddhi meeting form revision" "* At least one of the following experiences is preferred 1. 6-10 years experience in banking 2. 6-10 years experience in customer communication/experience " "* Crisp articulation of problem definitions and solutions implemented * Ownership driven mindset with an abilty and intent to reduce dependencies and get things done * Excellent communication skills (verbal and written) "