Job Purpose Provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth. Job Outline: • Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services. • Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations. • Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels. • Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations. • Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements. • Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience. Must have the right to work and live in India Knowledge/Skills: -Knowledge of back office/contact centre and airline industry procedures and methodology. -Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems. -Excellent communication skills in written, verbal and interpersonal with strong customer service. -Ability to work in a busy environment. -Proficient in using Windows applications, including Microsoft Word and Excel. Qualification Qualifications & Experience: 12 Years schooling or equivalent Experience: Customer Service. Contact Centres 2+ Years Position will be based in Mumbai , India Salary & Benefits Competitive salary