Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : State Collection Manager – Secured & Unsecured Lending Business 3 Grade : 4 Employment Type : Collection - Secured & Unsecured Lending Business 5 Reporting to – Designation & Grade : 6 No. of Reportees, Designation & Grade : 7 Main Tasks & Areas of Responsibility : • Delinquency reduction. • Earlier resolution with normalization. • Monitor accounts on daily basis • Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections) • Responsible for team building and training collection staffs • To Work closely with Muthoot Fincorp branches for the smoother part of collection. 8 Skills and Exposure : • A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work. • Proven ability to Handle difficult customer. • Should have the knowledge of other products movement in the market. • At least 3 years’ experience in collection with 2 years of On roll team members. • Excellent interpersonal and verbal communication skills • Ability to Work & Deliver business targets under pressure. • Be Accountable for Portfolio Quality of the Location. 9 Special Requirements (If any) : • Should have willingness to travel as per company requirement. 10 Job Location / State : As per the company requirement. 11 Compensation Band : As per policy 12 Entitlements : As per policy 13 Stake Holders : As per the company requirement. B 15 Educational Qualification / Technical Certification : Any UG 16 Skill Sets : Collection Experience inn unsecured loan like PL/BL , with team handling skill sets. 17 Communication Skills : Good oral, written skill in Tamil/English and any other languages preferably 18 Experience : 3+ years of Collection experience both soft and hard bucket 19 System Knowledge MS-Office (Excel/Word and PowerPoint) 20 Behavioral Competencies : Uncompromising ethical standards and discipline expected 21 Other Requirements (If any) : Should have the license with vehicle (2-wheeler).