• Managing Area Recovery Managers & Agency and supporting them in day-to-day BAU activity • Setting Targets for the DCA in lines with business requirement and supporting them on the same for achievement. • Field visit on Delinquent accounts both with Area Recovery Manager & individual • Monitor and support the activities of the Area Recovery Managers by ensuring effectiveness on daily basis. • Ensuring compliance in strict adherence by the Area Recovery Managers & Agency both in the Branch/Agency premises and in field. • Timely training of Area Recovery Manager with respect to company standards and the decorum they need to adhere with the customers during their visits.