Main Tasks : • Pre-Live and Post Live Support • Application monitoring and maintenance • Follow up on issues raised through ticket system • Vendor and user coordination Areas of Responsibility : • Single point of contact for Business Core Users during UAT and Go Live • Co-ordination with QA/BA/Development team and Business Users during UAT and Live support (Work with cross-functional team) • Problem Solving and Troubleshooting skills • Foresight to anticipate and address potential issues before they become real issues