Company Description Domino's is the #1 pizza company in the world! Job Description We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship. Core Customer Service Responsibilities: • Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly • Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner • Process payments and handle cash transactions with accuracy and integrity • Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation • Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time • Maintain accurate records of customer orders, special requests, and interactions • Ensure compliance with company standards, food safety protocols, and quality assurance measures Shift Leadership Development Responsibilities: • Learn shift operations and team dynamics by shadowing experienced shift leads • Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards • Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards • Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance • Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours • Communicate shift observations, order metrics, and performance feedback to management as directed Qualifications • Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members • Willingness to develop leadership abilities and learn how to motivate, coach, and support team members • Strong problem-solving and conflict resolution skills with the ability to make sound decisions under pressure • Ability to manage multiple priorities simultaneously while maintaining attention to detail and operational standards • Good organizational and time management skills with a willingness to learn shift scheduling and resource allocation • Ability to work flexible schedules, including evenings, weekends, and holidays as required • Willingness to learn point-of-sale (POS) systems and other customer service software (training provided) • Openness to learning performance management, staff training, and quality assurance protocols • Commitment to understanding food safety standards, health regulations, and industry best practices • Customer-focused mindset with a commitment to maintaining brand reputation and service excellence • Ability to learn and adapt to fast-paced, customer-facing environments • Preferred: Any background in restaurant, retail, or hospitality environments • Preferred: Experience with or willingness to learn scheduling software and performance management tools • Preferred: Interest in developing operational awareness and understanding team performance metrics Additional Information All your information will be kept confidential according to EEO guidelines.