Title: Director & Head — ServiceNow / ESM Tools Practice Location : Pune, India (global travel as needed) • Own the practice numbers: revenue, margins and budget. • Work with sales on big deals, from solutions and estimates to pricing and client demos. • Manage our ServiceNow partnership and grow the number of certified people. • Oversee ServiceNow, ITOM and observability projects, and step in when things go off track. • Hire, grow and keep a strong team, and build the next layer of leaders. • Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver. • Build reusable assets and accelerators that help us win and deliver faster. • 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM. • 5+ years running a practice, CoE or large delivery unit with P&L responsibility. • Handled a P&L of USD15M + and 20 + Clients • Has led teams of 150+ people across countries. • Has helped win multi-million-dollar deals. • Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC. • Has worked with clients in Europe, the US, the Middle East or APAC. • Engineering or computer science degree. Title: Director & Head — ServiceNow / ESM Tools Practice Location : Pune, India (global travel as needed) • Own the practice numbers: revenue, margins and budget. • Work with sales on big deals, from solutions and estimates to pricing and client demos. • Manage our ServiceNow partnership and grow the number of certified people. • Oversee ServiceNow, ITOM and observability projects, and step in when things go off track. • Hire, grow and keep a strong team, and build the next layer of leaders. • Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver. • Build reusable assets and accelerators that help us win and deliver faster. • 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM. • 5+ years running a practice, CoE or large delivery unit with P&L responsibility. • Handled a P&L of USD15M + and 20 + Clients • Has led teams of 150+ people across countries. • Has helped win multi-million-dollar deals. • Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC. • Has worked with clients in Europe, the US, the Middle East or APAC. • Engineering or computer science degree. Title: Director & Head — ServiceNow / ESM Tools Practice Location : Pune, India (global travel as needed) • Own the practice numbers: revenue, margins and budget. • Work with sales on big deals, from solutions and estimates to pricing and client demos. • Manage our ServiceNow partnership and grow the number of certified people. • Oversee ServiceNow, ITOM and observability projects, and step in when things go off track. • Hire, grow and keep a strong team, and build the next layer of leaders. • Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver. • Build reusable assets and accelerators that help us win and deliver faster. • 20+ years in IT, with 10+ years in ServiceNow, ITSM or ESM. • 5+ years running a practice, CoE or large delivery unit with P&L responsibility. • Handled a P&L of USD15M + and 20 + Clients • Has led teams of 150+ people across countries. • Has helped win multi-million-dollar deals. • Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC. • Has worked with clients in Europe, the US, the Middle East or APAC. • Engineering or computer science degree.