We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. Job Responsibility Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing Provide general banking information and resolve customer queries promptly Maintain high standards of speed and accuracy in all transactional processes Identify and promote cross-selling opportunities for other banking products and services Ensure a positive and professional customer experience to foster loyalty and referrals • Manage cash and non-cash transactions efficiently and accurately. • Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. • Provide general banking information and resolve customer queries promptly. • Maintain high standards of speed and accuracy in all transactional processes. • Identify and promote cross-selling opportunities for other banking products and services. • Ensure a positive and professional customer experience to foster loyalty and referrals.