• Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters • Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed. • Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making • Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines. • Maintain working knowledge of automated processes supporting workflow • Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management • Provide vendor oversight & work independently to understand what requires escalation • Provide operational use cases for technology improvement, ability to draft requirements • Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance • Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement • Exercise sound judgment; act with integrity; protect our company, clients and customers Required qualifications, capabilities and skills: • 4 years work experience in banking or financial services industry • Ability to evaluate options and make informed choices based on overarching principles or guidelines • Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx • Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to escalate • Ability to manage case load within Service Level Agreement and identify potential escalations • Possess skills to manage and resolve data related issues • Outstanding written/verbal communication skills and proficiency in Microsoft office • Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision • Quickly learn and understand US regulations, criminal justice system and US credit reports Preferred required qualifications, capabilities and skills: • Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process • Time management and organizational skills and ability to work under pressure • Must be able to maintain a high degree of confidentiality