This position focuses on production support and governance for operational excellence, including: - Production support, observability, and production governance/management - Designing operating models and process controls - Participating in audits and compliance activities - Designing dashboards and views - Proficient use of Copilot to improve day-to-day efficiency - Providing production stability metrics and insights to management - Acting as a gatekeeper for GBP production processes and standards - Leading meetings, driving decisions, and coordinating cross-functional stakeholders Key technical skills required: - AWS - Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch - ServiceNow - Kafka - API design/integration and troubleshooting - Incident, problem, and change management (ITIL-aligned) - SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting) - Root cause analysis and post-incident governance - SQL and data analysis for operational reporting - CI/CD awareness and release governance - Strong communication, stakeholder management, and documentation skills Required experience and skills • 6+ years of IT troubleshooting, resolution, and maintenance experience. • Experience with large-scale on-premises and public-cloud environments, preferably AWS. • Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk. • Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform. • Familiarity with EKS, Kubernetes, Docker, and common networking issues. • A proactive approach to learning and recommending new technologies