Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities • Applies technical expertise and problem-solving methodologies to projects of moderate scope • Drives a workstream or project consisting of one or more infrastructure engineering technologies • Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes • Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity • Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions • Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards. • Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover. • Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model. • Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks). • Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements. • Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices. Required qualifications, capabilities, and skills • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services • Demonstrated experience delivering AI-driven solutions to manage a large IBM MQ estate—building or operationalizing log/metric correlation, anomaly detection, and forecasting to identify and resolve issues, accelerate incident triage, root cause analysis. • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud • Proficient in observability and monitoring tools and techniques • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework • Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments. • Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline. • Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity. • Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations. Preferred qualifications, capabilities, and skills • Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting • Practical experience with public cloud Shift / on-call / follow-the-sun expectations • This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC,EMEA and NA regions and requires working a defined shift pattern. • The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows.