Role Franchisee Lead Job Level/ Designation M1 Function / Department Retail Location ANE Job Purpose Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.) Key Result Areas/Accountabilities • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) • Ensure and monitor quality of acquisition • Ensure availability of stock adhering to norms • Deliver overall revenue targets through channels • Achieve total target for up-selling and cross-selling • Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets • Coach channel partners to improve efficiency, drive profitability and adherence to processes • Manage churn and customer satisfaction for walk-in customers at touch point Core Competencies, Knowledge, Experience • P&L management skills • Understanding of store management and customer relationship management • Leadership & people management skills Must have technical / professional qualifications Graduate Experience in the retail industry