Role Franchise Lead Function / Department Retail Location Rajasthan Job Purpose Overall responsibility for activities at all Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.) Key Result Areas/Accountabilities • Achieve sales target for all products (Voice- • Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone • Ensure and monitor quality of acquisition through VIMS • Ensure availability of stock at VIMS while adhering to norms • Deliver overall revenue targets through VIMS channel • Achieve total target for up-selling and cross-selling • Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets • Coach channel partners to improve efficiency and adherence to processes • Resolve VIMS-specific issues within specific timelines • Keep channel partner motivation levels high through regular reviews of performance Core Competencies, Knowledge, Experience • Minimum 8 years of experience in Customer Handling /Retention Management • Must be able to communicate with peers and seniors in the system well and convincingly. • Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement • Logical Thinking and good in sighting and analytical skills • Prior telecom experience mandatory Must have technical / professional qualifications • Graduate in any field • Data analytics and process improvements • Excel and Presentation skills