Role Store Manager Job Level/ Designation M1 Function / Department Retail Location Faridkot Job Purpose • Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) • Execute marketing promotions, display and store experience schemes • Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas/Accountabilities Sales • Achieve TNPS & EQ. • Deliver revenue targets for the store • Increase revenue per footfall by aiding customers’ purchase decisions • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store • Ensure and monitor quality of acquisition through the store RoI • Achieve profitability (Return on investment) targets for the store • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service • Manage higher retention and achieve customer satisfaction for walk-in customers Store Management • Ensure adherence to store processes in terms of documentation and systems • Ensure infrastructure / store upkeep • Maintain availability of stock at the store while adhering to norms • Ensure appropriate product placement & displays at store Core Competencies, Knowledge, Experience Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving Must have technical / professional qualifications • Essential : Graduation - Regular • Desired : post - graduation in business management/MBA • work ex: 1 - 4 years • Experience of retail store and customer relationship management • Revenue Target achievement and cost management.