Role National Account Manager Band M2 Location Mumbai Job Purpose • To manage the National customer relationship for Mumbai HQ accounts • Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally • Drive profitable revenue growth • Deliver the best in class customer experience to our customers • Ring fencing customer base, acquiring new customers. • Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc Key Result Areas/Accountabilities Revenue and New business • Deliver Revenue / TCV growth target in line with the DB • Create opportunities for participation in Large deals • C – Level Customer stakeholder engagement and escalation contact for all customer experience • Engagement with various stakeholders to deliver the revenue growth for strategic accounts • Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc • Drive Digital Workshops with cross functional teams of customer Engagement • Own multi touch points and engagements in Customer organisation and internally • Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin) • Engage cross functionally to deliver a quality experience to the Customer • Manage virtual teams including delivery, solution, service, collections • Ensure governance of QBR’s and other reviews with customer • Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW). Process Management • Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy • Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc. • Ensure correct forecasting and commits as per DB target • Maintain at least 4X funnel (X being DB Target) Core Competencies, Knowledge, Experience Competencies • Experience in managing global and a track record of global accounts/ enterprise solution selling • Experience in complex change management and operating in a matrix, fast moving and technical environment. • Experience in working in multi-cultural environment ability to manage an international and distributed team. • Team player, strong influence and relationship management skills, customer centric. • Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments Knowledge • Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable. • Preferably worked with IT/ ITES/ BPO organizations Learning • To learn new products and services so as to be updated with the Customer needs and market trends • Apply the learning in own Customer scenario Must have technical / professional qualifications • MBA with Engineering background • Sales and cross functional work Experience of more than 8+Years Strong Leadership Skills