Role Lead - Operation Excellence Job Level/ Designation M2/ AGM- Operation Excellence Function / Department SNOC/ Operation Excellence Location Pune Job Purpose Drive network operational excellence by leveraging automation, digital platforms, dashboards, and process optimization to improve efficiency, visibility, and business outcomes. Champion the Five A Principles - Analytics, Accuracy, Approach, Action, and Adaptability by transforming operational challenges into scalable digital solutions and actionable insights, enabling measurable improvements in operational performance, productivity, and service delivery. Key Result Areas/Accountabilities • Champion Network Operational Excellence through automation, digital transformation, and continuous process innovation to deliver measurable business outcomes. • Lead the design and delivery of enterprise-scale digital solutions, including portals, dashboards, and applications, from concept to value realization. • Convert operational challenges into scalable, data-driven solutions that enhance efficiency, visibility, decision-making, and performance. • Own the requirements governance framework, including FRS definition, stakeholder alignment, approvals, and solution adoption. • Partner with SNOC, Circle Operations, and cross-functional teams to identify opportunities, eliminate inefficiencies, and drive operational improvements. • Drive data-led decision making by developing actionable insights, KPI frameworks, and performance management dashboards. • Solve complex operational problems through root cause analysis, process redesign, and sustainable corrective actions. • Institutionalize the Five A Principles (Analytics, Accuracy, Approach, Action & Adaptability) to foster a culture of operational excellence, innovation, and continuous improvement. Core Competencies, Knowledge, Experience • Strong understanding of network operations and operational excellence practices. • Experience in automation, dashboard development, and digital transformation initiatives. • Excellent stakeholder management and cross-functional collaboration skills. • Ability to simplify complex technical concepts into business-friendly solutions. • Strong analytical, problem-solving, and decision-making capabilities. • Effective communication, documentation, and project management skills. Must have technical / professional qualifications Minimum Education Qualification B.E./B.Tech — Electronics, Telecommunications Years of working experience Minimum 7-10 years total with at least 6-8 years in network operations analytics, NOC/SNOC KPI management, or operational platform design in a telecom organization.