Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Lead - BSS, Integration & Architecture Function / Department Technology - TSA Job Purpose The Lead for BSS, Integration & Architecture governs end-to-end architecture and design for BSS systems including CRM, Billing, Integration transformation programs, ensuring all deliverables are aligned to guiding principles and programme timelines. This role also drives AI-driven capability into BSS platforms and leads application modernization with a view to enhancing customer experience and operational efficiency. Key Result Areas/Accountabilities • Own end-to-end architecture and design for BSS systems including CRM and Billing transformation programs aligned to guiding principles. • Govern CRM architecture to simplify and optimize customer experience and support digital self-service. • Drive enabling of AI-driven capabilities into CRM and Billing platforms to enable automation and intelligence. • Drive the strategic Integration Roadmap and Architecture for Vi • Lead application modernization and open-source adoption across BSS and middleware layers. • Ensure 100% participation in program forums including WSRs, workshops, and design discussions. • Identify and escalate architecture risks and issues with recommended solutions to programme stakeholders. • Build and maintain architecture documentation and design artefacts for all transformation deliverables. Core Competencies, Knowledge, Experience • BSS Architecture (CRM, Billing, Charging, OMS) • Integration Architecture (API Gateway, ESB, Event Stream) • AI/ML Integration Patterns • Open-Source Technology Stack • Telecom Domain Knowledge (TM Forum, ETSI frameworks) Years of working experience • Minimum 10 years total with at least 6 years in BSS architecture, CRM/Billing platform design, and middleware integration. Must have technical / professional qualifications Minimum Education Qualification B.E./B.Tech — Computer Science, Electronics, or Telecommunications. MBA or M.Tech preferred. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership