Role Zonal RF field engineer Job Level/ Designation M1 Function / Department Technology/Quality Location Hiring Manager Job Purpose This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones. Key Result Areas/Accountabilities • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team • Building strong relationships with cross verticals Core Competencies, Knowledge, Experience • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) • Excellent domain knowledge and on- field optimization experience • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints • People management capability, very good cross functional co-ordination. • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented Must have technical / professional qualifications B-Tech Electronics and Telecommunications with above 2 years of experience