Job Details: Job Location: The Garland - North Hollywood, CA, Position Type: Full Time, Salary Range: $80000.00 - $90000.00Salary/year, Job Shift: Any, The Garland Hotel Job Description Position - Banquet Manager Department - Banquets Division - Food &Beverage   Reports to- Food and Beverage Director   Position Purpose: To provide leadership and oversight to the Banquet department. Trains, directs and supervises the banquet service and set up staff in all functions of the department to ensure a successful event and create repeat business to increase profitability and efficiency to the department.   Essential Functions: · Provide leadership to the service staff · Supervise and train all banquet associates to include proper service protocol and service standards. This includes techniques in American, French, buffet and wine service. · Monitor staff performance and coach and counsel. · Interact with guests, greet and connect with group contact and review BEO with contact person. · Assist in the hiring and training, scheduling process of all associates. · Take charge of department in absence of Director. · Revise, generate and direct standard operational standard manuals · Support and maintain performance requirements and action plans to achieve goals. · Do work orders for repairs of equipment and in room maintenance. · Supervise and visually inspect the set up of function and meeting rooms to specification and diagrams, this includes tables, china, silver, linen and glassware. · Supervise the breakdown and closing of the function room in regards to equipment, proper handling of all china, silver, linen, glass and storage · Inspect equipment for cleanliness, repair needs, proper inventory. · Communicate verbally and in writing with culinary, stewarding to ensure all functions are properly set, timing is correct and supplies are where they are needed. · Conduct monthly meetings and training with the team · Work with outside vendors to ensure appropriate staffing · Understand and utilize Delphi for creating banquet checks · Attend BEO meetings as required. · Display a professional demeanor at all times with guests, associates, peers and work together with other department to achieve guest satisfaction. · Ensure all federal, local safety standards and Health regulations are adhered to. · Enter billing information into micros system to generate guest check · Process payroll, hours worked as well as other information as needed. · Monitor staffing schedules and productivity, adjust reassign as necessary to provide the best guest experience. · Identify and stay current on market trends within the industry · Utilize customer satisfaction surveys to develop and implement action plans to address areas of need · Assist in periodic Forecasting of payroll and expenses.     Position Requirements: Education & Experience: High school graduate and or Bachelors Degree in Hospitality preferred; 3+ years in a Food & Beverage or Banquet management or Banquet supervisory role in a full service hotel including large banquet facility   Knowledge, Skills & Abilities: Ability to read, understand, and analyze financial statements and have the ability to speak to the results of those financials; strong communications skills both written and verbal; natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent; ability to develop and maintain positive rapport with people at all levels of the organization and with guests; strong attention to detail and timeliness. Versatility to manage a diverse range of managerial responsibilities and a diverse work force.   Prior experience in high volume property. Knowledge of food & beverage service styles, preparation and presentation.   Reporting Relationship This position report to the Director of Food and Beverage   Exemption Status Exempt     Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Qualifications: