Resolve complex Payroll/tax Services-related client inquiries, including payroll tax issues, post payroll submissions, funding inquiries, and configuration changes. Research, troubleshoot, and analyze issues related to amended tax returns, ACH returns, payroll funding exceptions, tax code maintenance, bank account updates, and check delivery configurations, company package etc. Partner with Payroll Services Operations, Tax Filing, Funding, and Product Support teams to drive accurate and timely issue resolution. Manage Salesforce cases in a timely manner, documenting all analysis, actions taken, and client communications to ensure clear audit trails. Communicate proactively with clients to provide status updates, set expectations, and ensure understanding of required actions. Identify trends, recurring issues, or potential risks and escalate to leadership when appropriate. Ensure compliance with internal controls, payroll tax regulations, and data handling requirements. Support peak processing periods by effectively managing an increased case workload while maintaining service quality. Participate in initiatives to improve Payroll Services support processes, documentation, and client experience. Collaborate effectively within a team environment and function independently while managing competing priorities. Perform additional duties or stretch assignments as assigned. 1+ years of experience supporting payroll and/or payroll tax systems, or equivalent experience in a payroll service bureau or help desk environment Strong analytical and problem solving skills with high attention to detail Ability to manage an average case workload of approximately 6 cases, increasing to 8+ during peak periods Ability to exercise judgment within broadly defined practices and procedures Strong organizational and time management skills in a fast paced, deadline driven environment Proficiency with Microsoft Office tools, including Excel Experience documenting and managing work within Salesforce or similar case management systems Familiarity with UKG PRO and/or HCM applications Experience supporting payroll funding, tax corrections, or post payroll processing Experience working directly with clients using email, phone, and collaboration tools (MS Teams/Zoom) Bachelor's degree in commerce/accounting or equivalent. Should be aware of US culture & geographics.