## Short Description NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. ## Requirements ### Preferred Technologies * Knowledge of Trident, Trident Protect, OpenShift, OpenStack, LogicMonitor, WAN, SAN, and DR technologies. * Experience with Windows Server, Linux administration, VMware vSphere, Cisco UCS, FlexPod, Commvault, and related infrastructure technologies. * Ability to support cloud infrastructure, networking, virtualization, servers, and S3-compatible object storage. * Familiarity with AWS, Azure, or Google Cloud Platform. * Relevant NetApp or cloud certifications are an advantage. ### Storage Expertise- Advantage * 8+ years of experience with NetApp storage administration and deployment (CDOT and 7-Mode). * Strong experience with performance troubleshooting, firmware/OS upgrades, cluster switches, SAN fabric switches, and NetApp management tools including OnCommand Unified Manager, Performance Manager, and ActiveIQ. * Deep understanding of CIFS, NFS, iSCSI, Fibre Channel, snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, replication, security hardening, and performance tuning. * Experience with NetApp cloud and hybrid solutions such as Cloud Volumes ONTAP, StorageGrid, E-Series, Cloud Backup, data classification, and Amazon FSx for ONTAP. * Experience with storage backup, disaster recovery testing, and NetApp cluster deployments. ## Job Requirements ### Soft Skills & Process Knowledge * Fluency English with excellent verbal and written communication skills. * Understanding of AI and Generative AI tools for operational efficiency, troubleshooting, and documentation. * Strong stakeholder management, customer-facing, and collaboration skills. * Ability to lead technical activities, provide customer training, and serve as an escalation resource. * Knowledge of ITIL processes, managed services, outsourcing, and cloud operations. * Proactive, team-oriented, and solution-focused mindset. * The role is based in Cork, Ireland and follows a hybrid work model. We offer relocation assistance and visa sponsorship/support for qualified candidates relocating from across the EMEA region.