## Join our Team About this opportunity: We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: * Monitor services and manage events at the 1st level. * Assess trends identified from customer complaints. * Manage and resolve incidents at the 1st level. * Escalate and track incidents. * Initiate problem management and support corrective maintenance execution. * Monitor and improve customer experience based on use cases. * Planned activity support & group mail box management. The skills you bring: * Ericsson Operations Engine - Mode Of Operations. * Should have good knowledge on Network operation centre (NOC). * Must be proficient in basic telecommunication fundamentals. * Understanding the importance of SLA and RT. * Quick learner and flexible for Operations requirement * Essential good verbal and written communication Skills * Good / Excellent knowledge of GSM call flow * Understanding of ITIL * Basics Linux and Charging System Understanding. * Should have experience of 5+ years of experience in telecom or NOC. * Willing to work in shifts in 24*7 support team. * Monitoring of alerts via monitoring tools like OneFM, Grafana * TT creation within required SLA through TT creating tools oneTM, ITSM “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”