Social Media Governance & Oversight Ensure consistency in brand voice, tone, and messaging across all platforms (Instagram, TikTok, Facebook, etc.) Establish and enforce standard operating procedures for social media engagement, posting, and response management Maintain control and visibility over all published and scheduled content Coordinate with cross-functional teams (Legal, Quality, Safety, Marketing) on sensitive issues Ensure all escalations are handled with urgency and properly documented Establish escalation protocols and ensure adherence across all teams -Serve as the central hub connecting: Marketing and Brand teams Legal and Regulatory Consumer Relations External agencies (Ensure alignment across all stakeholders on messaging, timing, and response strategy Strong judgment and risk assessment Attention to detail and accuracy Ability to operate in high-pressure, real-time environments Proactive communication and leadership Data-driven decision making Ownership and accountability Bachelor's degree or equivalent experience 4+ years of relevant experience required Experience in Social Media Management or Consumer Relations Strong knowledge of social media platforms and engagement strategies Experience working with legal/compliance review processes Proven ability to manage high-volume, fast-paced environments Strong written communication and brand voice management skills Experience working with agencies and cross-functional teams