Support transportation planning activities by reviewing shipment demand, routing requirements, carrier capacity, delivery schedules, and operational constraints. Monitor shipment execution through track-and-trace activity, providing timely updates on shipment status, delivery expectations, appointment changes, and potential service risks. Provide customer service support to carriers, internal teams, and business partners by responding to transportation inquiries, resolving shipment issues, and coordinating follow-up on exceptions. Track, analyze, and report transportation KPIs including on-time pickup, on-time delivery, appointment adherence, shipment visibility, exception resolution time, carrier response time, and service issue trends. Prepare on-time performance reporting and provide analysis on delays, missed appointments, late deliveries, root causes, and opportunities to improve service performance. Analyze transportation data to identify trends, cost impacts, service gaps, network inefficiencies, and opportunities to improve planning, execution, and carrier performance. Partner with Transportation, Planning, Logistics, Operations, Sales, Customer Service, and carrier partners to support daily execution, issue resolution, and continuous improvement initiatives. Request, validate, and maintain accurate shipment, carrier, and transportation data to support reporting, performance analysis, and operational decision-making. Review transportation reports and data for inconsistencies, missing information, shipment exceptions, and documentation gaps; seek clarification as needed to ensure accurate reporting and follow-up. Assist with business cases, savings projections, operating budgets, and project start-ups by providing transportation data, KPI insights, and performance analysis. Support continuous improvement efforts by identifying process gaps, recommending improvements, and helping standardize transportation planning, reporting, and communication processes. Serve as cross-functional support for transportation planning and execution activities as needed to ensure operational continuity and consistent service levels. 3-5 years' experience in Supply Chain/Transportation Analysis in CPG, Food Beverage or Third Party Logistics company. Understanding of the North American transportation industry including dedicated/private fleet, TL, LTL (domestic and cross border), intermodal. Highly proficient / advanced working knowledge in Microsoft Office (ie: Word, Excel, Access, Outlook, PowerPoint). Experience/Exposure with logistics optimization tools (routing, transportation planning software) such as Appian, Paragon, JDA/Bule Yonder is a definite asset. Working knowledge of TMS (Specially Oracle TMS) is an asset. Strong interpersonal skills with the ability to communicate clearly. Strong customer service mindset with the ability to support carrier partners, internal stakeholders, and operations teams by proactively addressing service issues, communicating changes, and coordinating resolution of transportation exceptions. Ability to work with and support all team members, management and shareholders.