BAE Systems is seeking a highly motivated and technically skilled Field Service Representative (FSR) to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville (BJAX) and NAS JAX, Jacksonville, Florida. The successful candidate will serve as BAE Systems’ primary on-site technical representative, providing direct customer support to the U.S. Navy and Boeing while supporting Mission Compute System sustainment activities. The FSR will troubleshoot complex avionics hardware and software issues, coordinate with engineering teams, support aircraft induction and acceptance activities, assist with fielded system integration, and help improve aircraft availability through responsive technical support and customer engagement. The ideal candidate is a self-starter who thrives in a fast-paced operational environment, possesses excellent technical and interpersonal skills, and can independently represent BAE Systems while building trusted relationships with customers and stakeholders. This position is based in Jacksonville, Florida. Local candidates are strongly preferred to support rapid customer response. Travel Requirement: Approximately 10% CONUS/OCONUS travel for customer support, training, engineering collaboration, and program meetings. Primary Responsibilities: • Serve as the primary on-site BAE Systems technical representative supporting the U.S. Navy P-8A Mission Compute Sustainment Program. • Provide daily technical support to U.S. Navy and Boeing personnel supporting P-8 aircraft operations and sustainment, acting as a key point of contact for technical issues. • Troubleshoot and isolate complex avionics hardware, software, and system integration issues within the Mission Compute system. • Support aircraft induction, acceptance testing, return-to-service activities, and operational verification. • Coordinate technical issues with BAE Systems engineering, manufacturing, repair, logistics, and program management organizations. • Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established documentation and procedures. • Support installation, configuration, verification, and validation of mission system hardware and software updates and modifications. • Identify recurring failure trends and recommend reliability and process improvements. • Provide technical guidance and informal training to customer personnel as required, fostering knowledge transfer. • Maintain effective communication with customers , providing regular updates and ensuring timely resolution of technical issues. • Represent BAE Systems professionally, fostering strong customer relationships built on responsiveness, technical expertise, and trust. • Support occasional CONUS/OCONUS travel (approximately 10%) in support of customer requirements and program execution.