Ensure the growth of IWPB business for the branch in line with INM Strategic Plan / AOP (Annual Operating Planning) projections Contributes to area/ branch profitability Monitors and implements best practices across the region Enhance Bank's market share in it's area of operation Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration.. Where there is CMB (Commercial Banking ) functions, manage interaction effectively. Ensure a consistently high level of product and service delivery across the branch Develop and maintain good customer relations Coach the team to achieve business goals and effectively meet customer needs. Ensure effective customer contact management is in place Contributes to enhancing the Bank's image and visibility in the market place Ensure all customer complaints are handled sensitively and efficiently within SLA's applying the TCF and Bank values Contribute to subordinate development and boosting branch morale at all times Post Graduate 5-10 years of work experience in Branch Banking Pro-tip : Familiarity with AI-enabled tools is an advantage. Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.