About the Role: We are seeking an experienced Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe while driving operational excellence, customer satisfaction, and revenue assurance. This role combines ownership of customer demand planning, strategic delivery management, contract execution, and revenue risk mitigation with opportunities to lead cross-functional initiatives, influence business outcomes, mentor team members, and improve critical business processes. The successful candidate will serve as a senior member of the Customer Business Operations/Order Management organization, providing subject matter expertise, operational guidance, and business insights while helping develop organizational capabilities and drive execution of key business initiatives. The ideal candidate is a strong operational leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about delivering exceptional customer and business outcomes. Key Responsibilities: Customer Demand Planning & Delivery Management * Own customer demand planning activities and delivery alignment for assigned strategic accounts. * Partner with Sales, Business Management, Business Operations, WWOPS, Finance, and Order Management to develop delivery strategies supporting customer and business objectives. * Monitor customer demand, delivery commitments, capacity constraints, and fulfillment risks, driving proactive resolution plans. * Support large-order planning and complex delivery scenarios to improve predictability and customer satisfaction. Revenue Assurance & Risk Mitigation * Identify, assess, and mitigate operational, delivery, contractual, and revenue-related risks. * Serve as a primary point of contact for complex customer and operational issues, driving resolution through cross-functional collaboration. * Evaluate risks and opportunities impacting bookings, shipments, and revenue timing and provide recommendations to management. * Escalate critical business issues as appropriate and facilitate stakeholder alignment and resolution. Contract & Commercial Execution * Support execution of customer agreements, enhanced terms, and entitlement requirements while ensuring operational alignment to approved business commitments. * Partner with Sales, Legal, Trade Compliance, Tax, Treasury, Finance, and other stakeholders to facilitate deal execution and issue resolution. * Ensure required documentation, approvals, and supporting records are maintained in accordance with business and compliance requirements. * Provide operational guidance related to contract execution, entitlement requirements, and commercial processes. Cross-Functional Leadership & Process Improvement * Lead moderately complex cross-functional projects and initiatives that improve customer experience, operational effectiveness, and business performance. * Identify opportunities for process improvements and support implementation of automation, digital tools (including AI), and best practices. * Influence and collaborate with stakeholders across functions, geographies, and organizational levels to achieve business objectives. * Share knowledge, mentor team members, and contribute to organizational capability development. Business Analysis & Reporting * Analyze customer, operational, delivery, and revenue-related data to identify trends, risks, and opportunities. * Develop business analyses, operational insights, and recommendations that support management decision-making. * Prepare and present business reviews, escalation summaries, and performance updates to management and stakeholders. Business Expertise * Strong understanding of customer demand planning, strategic delivery management, contract execution, customer fulfillment, and revenue assurance. * Demonstrated business acumen with the ability to understand how operational decisions impact customer outcomes, financial performance, and business objectives. * Experience working with ERP systems, business intelligence tools, and customer-facing business processes. * Applies specialized functional knowledge and sound judgment to resolve moderately complex business issues independently. Leadership * Demonstrated ability to lead projects, initiatives, and business outcomes across matrixed organizations without direct authority. * Proven ability to influence stakeholders, build consensus, and drive execution in complex business environments. * Serves as a subject matter expert and resource for customer business operations processes and practices. * Provides guidance and mentoring to less experienced team members. Problem Solving * Uses analytical thinking, specialized expertise, and independent judgment to resolve moderately complex operational and business challenges. * Identifies root causes, assesses risks, and develops practical solutions that balance customer requirements with business objectives. * Exercises discretion and judgment within established policies and business guidelines. Interpersonal Skills * Excellent written, verbal, presentation, and communication skills. * Strong relationship-building skills with demonstrated ability to collaborate across multiple functions, geographies, and organizational levels. * Ability to communicate complex business issues effectively and influence outcomes through collaboration and expertise. Required Qualifications * Bachelor’s Degree or equivalent experience. * 7–10 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Demand Planning, Customer Support Operations, or related business functions. * Experience supporting strategic customer accounts and working in a cross-functional business environment. * Strong understanding of demand planning, contract execution, customer fulfillment, revenue-related business processes, and risk management. * Experience leading projects and driving process improvements. * Strong analytical, problem-solving, and decision-making capabilities. * Experience with ERP systems (SAP preferred), business intelligence tools, and operational reporting. Preferred Qualifications * Semiconductor, capital equipment, manufacturing, or other high-technology industry experience. * Experience supporting North America and Europe customer accounts. * Experience with customer demand planning, contract management, entitlement processes, and revenue assurance activities. * Experience with automation, process optimization, data analytics, AI-enabled tools, or digital transformation initiatives. * Demonstrated experience serving as a subject matter expert and leading cross-functional initiatives. ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 7 - 10 Years ### Work Experience: ## Additional Information ### ### Shift: 10-Day 8-Hr (United States of America) ### ### Travel: Yes, 20% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Salary Range: $116,000.00 - $159,500.00 The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.