Job Summary: Responsible for the operational leadership, governance, and continuous improvement of the Refrigeration Temperature Monitoring (RTM) program. Partners with StoreCare, IT, Compliance, Supply Chain, and external vendors to drive program execution, monitor performance, optimize alerting strategies, and support enterprise refrigeration monitoring objectives. Leads program initiatives, KPI management, and analytics roadmap execution to improve equipment reliability, reduce product loss, and enhance operational performance. Job Responsibilities: • Accountable for developing, managing, maintaining and implementing StoreCare processes and system updates. • Manages and maintains work order management system in order to keep master data files current. • Works cross-functionally and collaboratively with internal stakeholders and external vendors to initiate current state and future state process improvements that add value throughout StoreCare. • Collaborates with the software vendor and develops a recommendation to the StoreCare team on the desirability of new enhancements, features and functions. • Supports training and system access for service providers. Contributes to updating job aids and webinars developed to train vendor partners. • Implements preventative maintenance schedules and validates proper system function (for example: dispatching work orders to designated service providers.) • Evaluates feasibility to expand the functionality of system through storage of additional information or increased functionality. • Develops and implements communication strategy to support system-related changes that may impact a broader audience. • Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.