• Models and delivers a distinctive and delightful customer experience. • Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity. • Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment. • Responsible for assisting Walgreen management with reducing and preventing shrink. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Maintains a position of visibility at the front of the store by the exit doors at all times. • Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes. • Observes and reports to management any suspicious persons or behavior. • Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Responds to EAS Entry and Exit Alarms. Investigates the source of the alarm politely and professionally and with customer’s cooperation. • Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for. Notify management of all such incidents. • Perform bag checks on all employees as they depart store at the front door. • Recognize and greet all customers and act as an “ambassador” of customer service. • Regularly check behind front registers as identified by management. Report any irregularities to management and Loss Prevention. • Direct customers arriving at the store seeking a refund to the Cosmetic department. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate.