Job Summary : Responsible for managing a defined category or portfolio of construction and capital improvement programs that may span multiple projects and locations nationwide. The Program Manager provides program governance, performance reporting, stakeholder leadership, process improvement, and cross-functional coordination to ensure consistent and effective execution. Key responsibilities include monitoring program performance and milestones, identifying and escalating risks and dependencies, developing leadership reporting, and owning the program's operating and meeting cadence. This includes leading cross-functional meetings focused on key decisions and driving next steps, assigning and tracking action items, and holding stakeholders accountable for commitments and deliverables. The role also coordinates internal teams and external partners to resolve issues, improve processes, and maintain alignment across the program portfolio. Success in this role requires strong program management, communication, stakeholder management, and process improvement skills, with the ability to bring structure and visibility to complex initiatives. Job Responsibilities : • Leads either multi-location store retail projects or programs, such as fixture installations, content additions, and site upgrades – or – leads similarly scoped systems and software related projects. Understands implications of choices and is able to guide clients to the best solution for their situation. • Manages communications to ensure all key stakeholders are kept connected to project or program status, issues, risks and program needs. • Communicates effectively with clients to identify needs and evaluate alternative business solutions and strategies. Defines ways to increase customer satisfaction and deepen client relationships. Is the key person responsible for communication on project or program health to owners. • Coordinates internal and external stakeholders project or program plan including its development, execution, quality control, and lessons learned activities. Reviews high-level deliverables across program/project management function and ensures project work plans are appropriate to meet changing needs and requirements. • Hires and manages external general contractors and fixture installation vendors. Develops, implements, and maintains sound project administration practices/procedures to minimize customer and business impact during work. Maintains safe and high quality construction practices and looks for and implements continuous improvement practices for future projects or programs. • Manages project or program budgets and financials. Ensures resources/budgets are available to meet stakeholder needs for planned projects and holds team members accountable for individual team budgets. • Delivers project or project close outs in a timely fashion. • Ensures exposure to risk is minimized on all projects or programs. Leads the program team to effectively manage changes with the execution team. • Develops, implements, reviews, oversees and ensures methodology and project standards. • Ensures project managers are utilizing communication tools, such as online project management, to keep stakeholders up to date, and provide visibility to program health. Assist in the development of tracking tools necessary to meet the changing needs of the programs. • Directs the activities of internal and external project managers executing programs at in the field. • Oversees multiple external consultants working on client engagements within area. Ensures team members are well informed, at all times, of changes and news worthy events within company. Effectively communicates relevant practice information to superiors. Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.